Four things that are going right, right now.
Team Letter | November 13, 2023
November 13, 2023
Happy Monday, Team!
WOW I am so appreciative of ALL of your amazing work last week while I was away. Conferences attended, leads created, sales meetings held, packs made, deliveries found, problems solved, customers delighted. Thank you, thank you, THANK YOU for being such amazing leaders, every single one of you. I’m really grateful for the time you’ve given me to spend with my family, feed my adventure & travel bug, and celebrate some milestones. I am ready to tackle a big week of delivering on our promises and building up this company alongside you all this week!
This week (today, in fact!), we are going to onboard Council Bluffs Public Schools, and as I look at this customer, I am so excited and proud for how far we have come as a company. This is a customer that is purchasing from us packs, surveys, and data insights – a true test of our new offering.
But in the excitement of the new offering that we’re building, I don’t want us to lose sight of the ways this team is absolutely delighting our customers right now, with our current offering, our current operations, and our current clients. I’m not sure we’ve celebrated that enough lately!
Here are some things that I think are incredibly cool right now:
We are delighting teachers at every grade level!
We just moved so smoothly into delighting middle school and high school teachers – they love the packs, and they are finding value in our product!We are supporting principals in exciting new ways!
I absolutely love the way that Customer Success, Marketing, and Operations are working together to add value to our principals’ lives every month. Things like the scavenger hunt, the resources, and the principal gifts are delightful and truly useful.
We are designing new, lovely packs!
Can we just talk about how cute this month’s pack is? It is a true collaboration that brings Alpaca marketing, new product, favorite product, and useful resources to every one of our teachers. This is SO freakin awesome, I love it. (Photos are so on point, too Lauren!)
We are winning with School Communications!
Look at marketing and customer success coming together and charming the socks right off of OPS communications. It was noted in the #blog channel, but I want to re-emphasize how FREAKIN awesome it is that OPS was willing for us to share this story on our blog. It is truly a testament to the relationship improving there, and I’m so thrilled to see it.
I know that packout weeks are crazy and unpredictable and honestly – HARD. And I have so much appreciation for the curveballs thrown at you last week while I was away. But when you look at all these ways our product is WINNING with school leaders and teachers, I hope you will know your work is making a BIG difference in so many lives.
Let’s keep going!!!!
KB